FAQ

1. What is PNG (Piped Natural Gas)?

 PNG is mainly methane, CH4 with a small percentage of other higher hydrocarbons. The ratio of carbon to hydrogen is least in methane and hence it burns almost completely making it the cleanest fuel. It is procured from the oil / gas wells and transported through a network of pipelines across the country.



2. Where to store PNG?

 PNG doesn’t require any storage space; the Gas is transmitted via the Pipeline laid by AGCL.



3. Is PNG, as a domestic fuel, better than LPG?

 Yes. Piped Natural Gas is a user friendly, economic, safer and non-polluting petro fuel. It is cheaper than domestic LPG. PNG is safer as compared to LPG due to its light weight nature. In the event of leakage, it dissipates immediately in the air. The supply of PNG can be easily controlled by various safety checks/valves installed in the system.



4. Is the supply of Piped Natural Gas (PNG) regular?

 Yes, supply is absolutely regular. The pipeline distribution network is based on an on- line supply system that consists of safety valves and regulators that control and monitor the gas supply and pressure, and assist in identifying system leaks. Thus, an un- interrupted supply at a constant pressure is assured.



5. Who will be responsible for laying pipeline for PNG connection?

 The Pipeline up to consumer’s kitchen is laid, owned and is the responsibility of AGCL. In case of damage to the equipment installed at customer’s premises by the customer, applicable charges shall be recovered before replacement/rectification from the customer only. Underground low pressure pipes (poly ethylene) are laid till the building, and from the bottom of the building to individual residence GI pipes are used for piping.



6. Is it required to change the LPG appliances for switch over to Piped Natural Gas ?

 No, the conventional appliance can be adapted to the PNG network by changing the “Nozzles” only. These are provided by AGCL at no extra cost.



7. Can a customer keep LPG as back up?

 Individuals are requested to mention the LPG Connections details in the application form for PNG. This is a mandatory requirement as per the notification of Ministry of Petroleum and Natural Gas (MoPNG) and the resident will have to surrender / put the cylinders in Safe Custody within two months of obtaining PNG connection.



8. How PNG is economical than LPG?

 a. PNG is cheaper than subsidized LPG around 5-10%.
    b. You pay only for the actual PNG consumed.
    c. No shortage, No pilferage & No Wastage.



9. What are the installation charges?

 You need to pay an amount of Rs.6500/- to avail this facility. The break-up is as under:
Interest free refundable security deposit of Rs.1500/- towards PNG Connection plus Rs. 5000/- material/installation cost & Rs.20/- towards Application fee (Non-refundable).

OUR INFRASTUCTURE:

  • 9 nos of Gas Booster compressor at Duliajan.
  • 1 no of Gas Boosters Station at Uriamghat under BOO contract.
  • Extensive network of Steel pipelines (Assorted Dia.).
  • Extensive network of PE pipelines (Assorted Dia.).
  • Gas Receiving & Delivery Terminals.
  • In house Repair & Maintenance of sophisticated equipment.

OUR CONCERNS

  • Focus on customer satisfaction and achievement of highest customer satisfaction level.
  • Maintaining a steady growth rate and profitability
  • Compliance of all statutory and regulatory requirements
  • Maintaining financial discipline and good corporate ethics
  • Uphold a good industrial relation
  • Top priority for Health, Safety and Environment
  • Security of men and materials

ACHIEVEMENTS OF AGCL

  • 24 X 7 Uninterrupted gas supply to all its consumers.
  • Achieving high customer satisfaction level.
  • Regular payment of dividend to Govt. of Assam.
  • Maintaining excellent public relations.
  • Maintaining harmonious relationship with workers.
  • Compliance of all statutory & regulatory requirements.
  • High standard of safety and security.